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Help & Support

Documentation​

This help centre covers all Shoptest features and workflows. Start with the Quickstart for new stores, or browse the Guides for specific tasks.

In-app support​

Shoptest includes an in-app chat widget for direct access to the support team. Use it for:

  • Issues that cannot be resolved using documentation
  • Account or billing questions
  • Feature requests or feedback

Escalation​

If an issue is urgent (e.g. monitoring is down, tests are not running on a critical store), use the in-app chat to reach the team directly and mention the urgency.